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Frequently asked questions
How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 3–7 business days for domestic orders and 7–14 business days for international shipping.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email to follow your delivery.
What materials are your pieces made from?
Our jewelry is crafted using high-quality, carefully selected materials designed for durability, comfort, and long-lasting wear.
Is your jewelry safe for sensitive skin?
Yes, our pieces are designed to be gentle on the skin and suitable for everyday wear.
Will the jewelry tarnish over time?
Our jewelry is made to maintain its finish with proper care. Like all fine pieces, avoiding exposure to harsh chemicals will help preserve its shine.
Can I wear your jewelry every day?
Yes, our designs are created for daily wear, combining comfort, durability, and timeless style.
How should I care for my jewelry?
To keep your jewelry looking at its best, avoid all contact with harsh chemicals such as perfumes and lotions, as both will contribute to fading.
What materials are your jewelry pieces made from?
Our jewelry is crafted from carefully selected materials designed for durability, comfort, and long-lasting wear.
Can I wear my jewelry in water?
We recommend removing your jewelry before showering or swimming to help preserve its finish over time.
Are your pieces lightweight?
Yes, our jewelry is designed to feel light and comfortable throughout the day.
Will the color fade?
Our pieces are crafted to retain their finish over time, though proper care will help extend their longevity.
How do I clean my jewelry?
Gently wipe your jewelry with a soft, dry cloth after wear to maintain its appearance.
How do I keep the shine looking new?
Regular gentle cleaning and avoiding harsh conditions will help keep your jewelry looking its best.
Do you offer returns or exchanges?
Yes, we offer easy returns within our policy period. Items must be unused and in their original condition.
What if I receive a damaged item?
If your item arrives damaged, contact us within 48 hours with photos, and we’ll resolve it promptly.
Can I cancel or change my order?
Orders can only be modified or canceled shortly after placement. Please reach out as soon as possible.
Is my payment information secure?
Yes, all transactions are encrypted and processed through secure payment gateways.
What if my order arrives damaged?
Reach out with photos, and we’ll resolve it quickly.
How long does it take to process a refund?
Once your return is received and approved, refunds are processed within a few business days to your original payment method.
Can I cancel or change my order?
Orders can only be modified or canceled shortly after being placed. Please contact us as soon as possible.